Provide expert administrative support while delivering exceptional service as the first point of contact for staff, visitors, residents, and families.

• Salary packaging benefits (up to $15,900 tax-free)
• Full-time, permanent opportunity at our St Peters site
• Key front-of-house role supporting site Leaders and Corporate Administration functions

Are you a friendly, organised, and proactive administrator with strong customer service skills? St Basil’s Homes is seeking a full-time Administration Assistant to deliver efficient and professional administrative support while providing outstanding service.

This is more than just an administrative role - it’s an opportunity to make a meaningful impact on the lives of our residents and their families while playing a central role in the daily operations of our sites.

What You’ll Do

As the first point of contact, you will be the face of St Basil’s, creating a professional, welcoming, and supportive environment for residents, visitors, families, and staff.

This role combines front-of-house excellence with high-level administrative support, working closely with site Leaders and the Corporate Administration team to ensure smooth and efficient operations.

You will contribute across a broad range of functions including reception, administration, marketing, communications, and rostering support.

Main Duties & Responsibilities

• Provide professional reception services, ensuring a warm, welcoming, and efficient front-of-house experience.
• Act as the first point of contact, greeting and directing visitors and supporting residents, families, and staff.
• Deliver exceptional customer service by promptly and courteously addressing phone, email, and in-person inquiries, screening and redirecting as appropriate.
• Maintain a calm, professional, and well-presented reception environment at all times.
• Provide high-quality administrative support to site Leaders and departments to ensure seamless daily operations.
• Support Corporate Administration functions as required, including marketing, communications, reporting, and general administration.
• Assist with managing daily roster changes and unplanned leave, to ensure effective and responsive roster management.

What You Will Bring to the Role

• A compassionate and empathetic approach to residents and their families.
• An appreciation and understanding of cultural diversity.
• 3 to 5 years of customer service and/or administrative experience.
• Proficiency in Microsoft Office programs and the ability to learn various other systems (e.g., quality management systems, databases, and rostering systems).
• Strong organisational and time management skills, with the ability to handle multiple tasks simultaneously.
• The ability to handle sensitive and confidential information with discretion.
• Exceptional customer service focus with a professional and courteous approach.
• Exceptional communication and interpersonal skills.
• Ability to support Leaders and work collaboratively across both site-based and Corporate teams.

Why Join St Basil’s?

At St Basil’s, we don’t just offer jobs — we provide meaningful careers where your contributions truly make a difference.

When you join our team, you’ll enjoy:

• Generous not-for-profit salary packaging benefits, helping you maximise your take-home pay
• A supportive, family-friendly, and collaborative team environment
• Opportunities for professional development and career growth
• The chance to work in a purpose-driven organisation where your work supports meaningful connections every day

How to Apply

If you are interested in this exciting opportunity, please submit your resume and a cover letter outlining:

• Your relevant experience and qualifications
• What motivates you to apply for this role

If you would like to arrange a confidential discussion regarding the role, please email [email protected]